CHANGES, CANCELLATIONS and RETURNS - Online sales
(Not including manufacturer warrantable items. Please contact our Sales dept. if you believe your item has failed within warrantable circumstances.)
Please let us know immediately if you have placed an order in error or need to change an outstanding order.
As a Consumer you have the right to cancel your order within a 14 (fourteen) day "cooling off period", which starts the day after you receive your items.
If you wish to cancel under the UK Consumer Protections (Distance Selling) Regulations 2000, you must inform Nigel Clegg Associates of your intention to cancel your order by telephone, email or post within the 14 (fourteen) day cooling off period.
You will then receive confirmation from Nigel Clegg Associates and given authorisation to return goods. Please quote and include your original invoice number. We will only except goods back in a re-saleable condition.
Once we have received goods we will then issue you with a full refund less any delivery charges. (You will be required to return goods at your cost by an insured and trackable method). If goods are lost in transit we will only consider a request for refund on proof of completed receipt/delivery of goods to our premises from your nominated courier.
If you are unable to arrange a return, please contact us. We may be able to arrange collection on your behalf but a charge will be made which will be deducted from your refund total.
If a delivery charge was made on the original purchase this will not be refunded as this is a service which is concluded at the point of order.
Orders that have already been despatched cannot be cancelled; they must be returned to Nigel Clegg Associates for refund following receipt of goods by customer.
We will do our very best to assist and enable a quick refund process upon receipt of returned items.
Thank you for your continued understanding during this process
Nigel Clegg Associates
16 Hardwick Road
All costs relating to return shipping of correctly supplied goods shall be the responsibility of the purchaser.
Nigel Clegg Associates is not responsible for any shipping or insurance charges relating to return of goods.
Please be aware that Nigel Clegg Associates may NOT be able to accept for full or partial refund/credit any items that have been prior used by the customer before return.
Such goods/components shall be deemed 'used' and therefore unable for subsequent resale.
The decision to refund or partially refund prior used items shall remain solely at the discretion of Nigel Clegg Associates.
The decision to refund or partially refund goods returned beyond 14 days after original date of sale shall remain solely at the discretion of Nigel Clegg Associates.
Your statutory rights are unaffected by the above. Consumers other than Business trade customers are further protected by UK Consumer Protection (Distance Selling) Regulations 2000.